The first thing to do is make sure you are using the same Calm account login credentials you used to redeem your Calm offer. I've signed up for Calm through Xbox Game Pass, but the Calm Premium content is still showing up with a lock symbol. We are unable to change the expiration date of your subscription. The offer will begin a new subscription on the date of redemption. Please note: If you already have a paid subscription, redeeming this offer will NOT extend the length of your current subscription. For step-by-step instructions, please view our help center article: How to Cancel Your Subscription or Free Trial However, if you have never activated a free trial on your Calm account and you already have a paid subscription, you can redeem the offer through Xbox once the auto-renewal of your current paid subscription has been canceled and your subscription has expired. This offer is intended for new Calm users who have never activated a free trial. If using your Xbox mobile app, you will be prompted to claim the perk on your console or PC.Ĭan I redeem the offer if I already have a paid subscription on my account?.You should then be directed to a Calm web page to complete the sign-up process.If using your Xbox PC app, click 'Redeem online'.You should then be directed to a Calm web page to complete your sign-up process.Scan the QR code on the next screen with your phone.If using your Xbox console, click 'Claim' to claim your offer.Find the Calm perk and click or tap to open.From your Xbox console, Xbox PC app, or mobile app, navigate to the Game Pass Perks gallery.Calm has partnered with Xbox to offer Game Pass Ultimate subscribers a 3-month free trial of Calm Premium, plus 50% off the first year upon renewal.
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